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Professional telephone
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What changes the tone of your voice?
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welcome to another rapid results rapid

refresher
this topic professional telephone

greeting when someone calls your
organization it's an opportunity for you

to create a positive first impression
and how the phone is answered can say a

lot about your business
a stand a consistent greeting is not

hard but can change the way 'cause feel
about your organization you should cover

the following points:
a warm professional welcome the name of

the company
and/or Department a new name for example
welcome to rapid results you're speaking

with Craig
it short concise the professional

leading you call is no doubt they have
reached the right place
remember to smile is a change the whole

tone of your voice
seven-member the key points have a

professional greeting a warm welcome
the name of your organization and/or

Department your name
and smile when you answer follow these

tips how much a customer service skills
take off
see you all
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