welcome to yet hard English brought to

you by
EF education first and English tap
then anytime anywhere ok
hot English elementary 20 naked
office phone better
good morning to cooperate
directed up 0 you think flynn
that time already hi
Syrian underhanded teaching now fearing

the do it
in this lesson
we're going to learn some useful phrases

to say on the telephone
like when we answer the phone good

morning
can I help you hello could I speak to

John Baker please
will also learn this very useful thing

to say
can I take a message will learn all

these things
and then we'll have a quiz at the end

good
but now it's time to watch the movie

call
is trying to call Marty good morning

bolster motors
how can I help you hi speak with money

Beekman place
sure one moment please I'm sorry
mister Bateman isn't in his office at

the moment
can I take a message up
well I really need to speak with him do

you know when he'll be back
he should be back in about two hours or

so
would you like his mobile number I think

I have it
its 555 679
055 run yes that's right
thank you very much my pleasure thank

you for calling
goodbye by
hello
this is Marty I might call they could

all how are you
fine lesson I just tried to call your

office and you out there
my credit coming to lunch today really

what's the problem
my client as an emergency I have to go

check it out
okay well have a late today that
say 5 o'clock I really don't think I can

make it today
no problem understand I'll see you next

week
thanks by good
call wants to speak to Marty what does

he say
my big-money Beekman place
%uh Carl says hi could I speak with

Marty bigman please
its also correct to say can I speak with

Marty bigman
police said but could is more formal
and can it's better to say could
if you don't know the other person on

the telephone Marty
isn't in the office let's see what his

secretary says
I'm sorry mister Bateman isn't in his

office at the moment
can I take a message Marty is not then
said his secretary says can I take a

message
the you can also say I'm sorry
marty isn't here can I help you can I

take a message
in the end call rings Marty
on his cell fed why is Carl ringing

Marty
can you remember my credit coming to

lodge tonight
I'm afraid I can't make it we say this

when we cannot go to an appointment did
I'm afraid means the same as I'm sorry
I'm let's do a few more examples I'm

very busy today
I'm afraid I can't make it for lunch I'm

sorry
I can't make it to the meeting
when now going to have a quiz
can you remember all those useful things

we like to say on the telephone
up sorry missed inside here and I can

take many kids
do my thank you up
docking tactical operation marty is non

in his office
what does Marty secretary say to call

good
marty is not here can I take a message

she could
also say can I help you call
is ringing Monte to tell him he can't

meet him what does he said
I'm afraid I can't make it ball I'm

sorry
I can't make it you're on the telephone
you want to speak to jack smith someone

else
answers the telephone what do you say

I'm
hello could I speak to jack smith please

no problem
1i just I take your number down right

now not give you a call back
well done I hope you feel more confident
on the telephone now we've talked about

useful phrases such as
to speak with Marty bigman please
marty is not here but can I take a

message
well that's all we've got time for today
I hope you enjoyed today's less join us

again soon
fine quick method
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